Refund policy

Refund & Returns Policy

Returns window You have 30 days from the date of delivery to return an item you're not happy with.

Condition of returns Because Leviosa is a cosmetic skincare product, we can only accept returns of items that are unopened and unused, in their original packaging. This is standard practice for hygiene reasons and applies across the skincare industry. Opened or used items can't be accepted for return or refund, except where the product itself is faulty.

Buy One, Get One Free orders If your order included a free item as part of our Buy One, Get One Free offer and you'd like to return it, please return both items together. If only the paid item is returned, the value of the free item will be deducted from your refund.

How to start a return Get in touch through our Contact page with your order number and the reason for return. We'll confirm the next steps and provide a return address.

Refund timing Once we've received and inspected your return, refunds are processed within 5–10 business days, back to your original payment method.

Faulty or damaged items If your order arrives faulty or damaged, get in touch through our Contact page as soon as possible with photos of the issue. We'll arrange a replacement or full refund, and this doesn't affect your right to return an unopened item under the standard policy above.